Equipment+Repair

Broken equipment is handled through SAP. If the item can be fixed, AV repair will do so and return it to you. If it cannot be repaired, they will send you a form in school mail that indicates the item is not reapairable and will be replaced. If you want the item replaced you must, have the form signed by the principal, make a copy and keep it, then return the signed form to Property Control via school mail. Property Control will order the equipment and have it sent to your school. If the item is no longer provided or is older technology, you can possibly ask for another item that is more suitable and is a similar cost. For example, instead of a replacement record player possibly request a boom box. Property Control hadles replacement of broken equipment.
 * Repair and Troubleshooting, AudioVisual Equipment**

When entering a request in SAP:
 * Use SAP for all repair requests.**
 * The first information listed in the description should be the location in the school - probably media center - and the name(s) of those who know where the equipment is located.
 * Next should be as much of the following information as possible: type of equipment, brand and model, barcode number, serial number and the repair tag number.
 * The final piece of information should be what the actual equipment problem seems to be, i.e. no power, broken switch, etc. You may want to keep a handwritten SAP log of notifications sent (with the #) and all the info since we are not "authorized to print" from SAP.
 * Most equipment should have a FC and/or media center barcode.
 * Attach a repair tag to the item and you may want to keep a log of equipment sent, including the date, status and date returned. This can also be tracked in SAP.

AV equipment repair or troubleshooting comes under the media specialist's responsibility. You might get lucky and have another staff person who is good and willing to help, too! It would be a good idea to try to keep 1 manual for each type of equipment received. If that is unavailable, usually they are always available online and can make a huge difference. Please see the AV Troubleshooting Tip Sheet in this handbook. Schools have such a variety of types of equipment that this can be a very individual process to figure out some things. You can always put in an SAP request for help for certain things or call Maintenance Department.

** Laminator Repairs/Service ** Maintenance budgets for and maintains repairs/service to Laminators (no longer under warranty) in schools systemwide. Service request for laminators must be submitted to Maintenance via SAP Notification. The vendor requires the following information (include in your long text field) – Model of Laminator, Model Number, Serial Number, Problem and School Contact Person. After receipt of notification, maintenance staff contacts appropriate vendor and places service request – providing the vendor with the work order number as authorization number for payment. General Binding Services (GBC) requires a service contract for each laminator, if laminator is not covered by contract, one will be issued by GBC after repair. GBC contracts do not cover any repairs that are user error. The vendor shall invoice maintenance for service, if invoices/services contracts are sent directly to school, please forward to the south maintenance department for payment processing. Karen Davis, South Maintenance, is the new contact person for issues regarding laminator maintenance. Please forward all request to her attention. Also, invoices should be submitted through school mail, to South Maintenance (Attn: Karen Davis).

The number to South Maintenance is: 770-969-3434.


 * LCD and Overhead projector bulbs: **


 * Discarding old LCD bulbs AND Overhead projector bulbs:**

Save old bulbs and when you have several to be picked up contact Arthur J. Ridley, Environmental Services via school email.

** Security Gate System ** Maintenance budgets for and maintains repairs/service to Media Security Gate Systems. Maintenance maintains annual contracts for 3M and Checkpoint Systems for a majority of schools. Service request for security gate systems must be submitted to Maintenance via SAP Notification. The vendor requires the model, serial numbers, description of issue and contact person at school. After receipt of notification, maintenance staff contacts vendor and places service request – if system is under annual pm contract, maintenance will not be charged for call (unless user error). If vendor sends invoices/service contracts directly to school, please forward to the south maintenance department.

Please contact Karen Davis in Maintenance South for more information: 770-969-3434.

HEAT requests are handled through the Tech Department for computer, printer, scanners, network repairs or problems.
 * Technology repairs **